{"id":19251,"date":"2023-12-13T11:34:37","date_gmt":"2023-12-13T10:34:37","guid":{"rendered":"https:\/\/www.creone.com\/?page_id=19251"},"modified":"2025-11-13T13:38:46","modified_gmt":"2025-11-13T12:38:46","slug":"teknisk-support","status":"publish","type":"page","link":"https:\/\/www.creone.com\/sv\/karriar\/teknisk-support\/","title":{"rendered":"Teknisk support"},"content":{"rendered":"\n    <style>\n        #header-image {\n            background-image: url(https:\/\/www.creone.com\/wp-content\/uploads\/2023\/12\/iStock-1429125231-web2.jpg);\n        }\n\n        @media (-webkit-min-device-pixel-ratio: 2),\n        (min-resolution: 192dpi) {\n            #header-image {\n                background-image: url(https:\/\/www.creone.com\/wp-content\/uploads\/2023\/12\/iStock-1429125231-web2.jpg);\n            }\n        }\n    <\/style>\n\n    <section\n        class=\"full-width-header-image \"\n        id=\"header-image\"\n        style=\"background-position: top\"><\/section>\n\n                    <div class=\"container-fluid bread-border\">\n            <div class=\"container\">\n                <div class=\"row\">\n                    <div class=\"col-12\">\n                        <p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.creone.com\/sv\/\">Home<\/a><\/span><\/span><\/p>                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <style>\n            .full-width-header-image {\n                margin-bottom: 0rem !important;\n            }\n\n            .bread-border {\n                margin-bottom: 6rem;\n            }\n        <\/style>\n\n\n\n<h1 class=\"tight-container wp-block-heading\"><strong>Teknisk support<\/strong><\/h1>\n\n\n\n<p class=\"tight-container\">V\u00e5r support arbetar med att erbjuda en effektiv kombination av bred kundtj\u00e4nstkompetens och djup produktkunskap f\u00f6r att hj\u00e4lpa v\u00e5ra slutanv\u00e4ndare, kunder och partners. Vi kan exempelvis arbeta med strategisk implementering eller svara p\u00e5 enkla fr\u00e5gor kring funktioner, och kombinationen m\u00f6jligg\u00f6r b\u00e4sta m\u00f6jliga service i samarbete med v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare.&nbsp;<\/p>\n\n\n\n<p class=\"tight-container\">Vi arbetar med tydliga processer, f\u00f6rdefinierade arbetsrutiner och \u00e4garskap av \u00e4renden. Vi har arbetsverktyg som hj\u00e4lper oss att kontrollera att \u00e4renden f\u00f6ljs upp vid varje steg p\u00e5 v\u00e4gen och som st\u00f6djer oss att f\u00f6lja v\u00e5ra processer. N\u00e4r vi vill f\u00f6rb\u00e4ttra eller \u00e4ndra n\u00e5got i v\u00e5ra produkter har vi ocks\u00e5 f\u00f6rdefinierade processer och tidsramar som ger \u00f6versk\u00e5dlighet f\u00f6r vad vi vill g\u00f6ra, n\u00e4r vi ska g\u00f6r det och hur det leder till nya funktioner.&nbsp;<\/p>\n\n\n\n<p class=\"tight-container\">Vi arbetar enligt first-line till second-line support, d\u00e4r man som first-line agent tar emot och l\u00f6ser \u00e4renden och d\u00e4r eventuella \u00e4renden som kr\u00e4ver mer tid och djupare unders\u00f6kning g\u00e5r vidare till second-line support. Rollerna kan blandas s\u00e5 att man arbetar med first-line support ena dagen, och n\u00e4sta dag arbetar med second-line, f\u00f6r att f\u00e5 m\u00f6jlighet att variera sitt arbete och utvecklas&nbsp;inom supportrollen.&nbsp;<\/p>\n\n\n\n<p class=\"tight-container\">Vi arbetar fr\u00e4mst&nbsp;med v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare, men det \u00e4r inte ovanligt att vi \u00e4ven hj\u00e4lper slutkunder med fr\u00e5gor och fels\u00f6kning. Vi hj\u00e4lper \u00e4ven&nbsp;att h\u00e5lla utbildningar kring v\u00e5ra produkter f\u00f6r \u00e5terf\u00f6rs\u00e4ljare och kunder. Supportteamet fungerar ocks\u00e5 som en viktig informationsb\u00e4rare till utvecklingen, d\u00e4r kundfeedback och behov prioriteras l\u00f6pande f\u00f6r att v\u00e5r teknologi och v\u00e5ra ska forts\u00e4tta att st\u00e4ndigt f\u00f6rb\u00e4ttras.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"tight-container wp-block-heading\">Intresserad? <\/h4>\n\n\n\n<p class=\"tight-container\">\u00c4r du intresserad av att f\u00f6rst\u00e4rka v\u00e5rt supportteam? V\u00e4nligen skicka in din ans\u00f6kan till <a href=\"mailto:jobb@creone.com\">jobb@creone.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Teknisk support V\u00e5r support arbetar med att erbjuda en effektiv kombination av bred kundtj\u00e4nstkompetens och djup produktkunskap f\u00f6r att hj\u00e4lpa v\u00e5ra slutanv\u00e4ndare, kunder och partners. Vi kan exempelvis arbeta med strategisk implementering eller svara p\u00e5 enkla fr\u00e5gor kring funktioner, och kombinationen m\u00f6jligg\u00f6r b\u00e4sta m\u00f6jliga service i samarbete med v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare.&nbsp; Vi arbetar med tydliga processer, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":19187,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-without-container.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-19251","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Teknisk support | Creone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creone.com\/sv\/karriar\/teknisk-support\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teknisk support | Creone\" \/>\n<meta property=\"og:description\" content=\"Teknisk support V\u00e5r support arbetar med att erbjuda en effektiv kombination av bred kundtj\u00e4nstkompetens och djup produktkunskap f\u00f6r att hj\u00e4lpa v\u00e5ra slutanv\u00e4ndare, kunder och partners. 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